Concursive Corporation

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PUBLIC PROFILE

Increased Security through Open Source

Posted by Michael Harvey on January 15, 2008 8:30 AM EST
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On Friday I wrote about the debate going on around Open Source security. Let me restate: bugs in software are not related to the fact that the source code is freely available. In fact, open source software has fewer bugs due to the constant scrutinization and programming skills of its development community.

On the topic of security this article in ZDNet Asia, uses an Open Source adoption study from IDC as its reference point and states that: "Security was the top reason for deploying open source technology". This alternative view just shows how different the press can approach one facet of technology. The article cites an IDC analyst, Prianka Srinivasan, who talks about how Open Source is seen by its advocates as providing more secure software than closed source alternatives.

The article also talks about how companies are taking an interest in open source versions of CRM, and so they should be. The combination of innovation, security and the ability to connect with customers, partners and stakeholders across the extended enterprise is something that any business should at least explore.

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Closed Minds on Open Source Security

Posted by Michael Harvey on January 11, 2008 3:55 PM EST
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There's a buzz around the internet right now regarding an article recently posted on Information Week titled "Open Source Code Contains Security Holes". If you couldn't tell from the title, this is a piece about the potential bugs in open source applications. If you couldn't guess from the title: I'm not exactly supportive of the author's standpoint.

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There's nothing like some good press to start the year off. This week Reuters has highlighted the work of the Open Solutions Alliance in its story "Open-Source Chief Executives Make 2008 Predictions". This article picks up a quote from our CEO, David Richards, about international differences in open source, stating that in 2008 Asia will likely see a rapid open source adoption.

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CRM in 2007 and an Outlook on 2008

Posted by Michael Harvey on January 4, 2008 5:10 PM EST
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Happy New Year!

I returned from the holidays to a number of fun news stories summarizing 2007 IT events (check out #13), the past year in CRM innovations (see #2), and making predictions for 2008. Most notable was the story CIO Insider ran a few days ago: How to Do CRM Online: Three Big Ideas for 2008

I think this article brings up a few key points that align well with a number of our goals at Concursive: know our customers, listen to our customers, and protect our customers. As 2008 develops we will continue to put focus on each.

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A Look Back at 2007: Open Source and Social Networking

Posted by Michael Harvey on December 21, 2007 7:15 PM EST
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The end of 2007 is close, an ideal chance to reflect back on the year. It’s been a great year for us, from gaining investment from Intel, launching our new Concourse Suite 5.0, and of course our name change which reflects the growing presence of the company. I’d like to take this opportunity to thank our employees, customers, partners and investors, which have supported us throughout 2007.

I noticed that Mashable, the largest social networking news blog, ran a piece on “Best of 2007: Trends That Shaped the Web”. Three of the trends that Mashable selected: ecommerce, social networking and open source, are all areas that Concursive is directly involved in. In our drive to enable organizations to connect through the simplicity of a single platform solution, we provide the tools that better enable ecommerce, embrace all social networking standards – and all through open source standards.

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Interoperability in Open Source

Posted by Michael Harvey on December 19, 2007 6:45 PM EST
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Last week was an exceptionally busy week for Concursive: launching our new website, announcing our name change, and releasing our new Concourse Suite 5.0. And during this hectic week, there was even more news that I wanted to take a moment to address.

Our friends at the Open Solutions Alliance released the results of the surveys they have been collecting, evaluating customers’ views on Open Source software. Overall, the data seems to be pretty positive, highlighting the cost effectiveness and simple customization of Open Source solutions. Conversely, the OSA found that the point of contention for customers is the potential interoperability issues with Open Source applications.

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Welcome to the Concursive Blog

Posted by Michael Harvey on December 12, 2007 5:30 PM EST
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As you can tell by the new blog address and name, there have been a few sweeping changes around here. Well we’ve been busy! With great pleasure, today CentricCRM announces its new name, Concursive Corporation and a new front office solution, ConcourseSuite 5.0

For some time now, our company vision has been evolving to reflect a shift beyond the boundaries of “traditional” Customer Relationship Management. CRM has traditionally focused on aggregating large amounts of customer data into sales automation, marketing automation, or customer service silos. ConcourseSuite adds significant additional capabilities that help address the needs of today's businesses who must operate in an always on, always wired world. The product is a complete front office solution that includes standard CRM capabilities, as well as web content management, enterprise content management, and team collaboration.. We wanted the new name of the company to reflect this expanded vision.

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When it came to holiday shopping this year I had only two questions: “is it possible to avoid real stores and do it all online this year?” and “where the heck can I find a Nintendo Wii?”. As promos for “Black Friday” begin showing up as early as October and an abundance of stories emerge in the papers highlighting the joys of holiday shopping - excruciating lines and fights with fellow shoppers over merchandise, it is clear to many that the holiday shopping experience can be a burden.

CRM Buyer recently ran an article “Tips for Surviving the Holiday Shopping Experience” outlining what consumers are looking for to get the most out of a shopping experience. These tips aim to help both consumers and the companies out there - looking for ways to improve time spent in stores.

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Red Hat's recently announced support of the Sun OpenJDK project is a huge win for both the open source and Java developer communities. In the past, Sun's licensing practices kept it from being fully embraced by the open source community. To date, Sun's Java—which is obviously the gold standard—has never been included in a Linux distribution. As a result, open source developers in the past may well have adopted other languages and architectures because of this. As of today, Java comes fully into the open source mainstream. Given its technical superiority including a great security architecture and unrivaled suitability for enterprise-class applications, there is no longer any excuse for open source developers not to choose Java as their platform of choice. I suspect we will see a flood of new open source applications developed on Java. At Centric CRM, we fully embraced Java many years ago and have never regretted our choice. Today's announcement by Sun and Red Hat only increases our commitment to both the open source and Java-based paths that we are on.

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Google's Android: Open Source Phones and CRM

Posted by Michael Harvey on October 15, 2007 7:35 PM EDT
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Google’s recent announcement of Android, the open source development platform for mobile devices, is a fascinating new move in mobile software and as I see it, an important step in the ongoing evolution of next generation CRM (Customer Relationship Management).

Take a look at Mobile Opportunity’s post which breaks down the details of Android.

From a technical standpoint, I think it makes a lot of sense that Android’s fundamental platform architecture is Linux and Java, with a SQL database, because of its advantages with security, cross-platform portability, and general robustness. From a business standpoint, I’m thrilled that Google chose this platform because it is precisely the same architecture that we used to build Centric CRM. With all the advantages of the Java platform, there’s no question why we--and Google--chose it as the basis for enterprise-level applications.

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