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PUBLIC PROFILE

CRM in 2007 and an Outlook on 2008

Posted by Michael Harvey on January 4, 2008 5:10 PM EST
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Happy New Year!

I returned from the holidays to a number of fun news stories summarizing 2007 IT events (check out #13), the past year in CRM innovations (see #2), and making predictions for 2008. Most notable was the story CIO Insider ran a few days ago: How to Do CRM Online: Three Big Ideas for 2008

I think this article brings up a few key points that align well with a number of our goals at Concursive: know our customers, listen to our customers, and protect our customers. As 2008 develops we will continue to put focus on each.

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