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Issue deploying CRM 7.0 in tomcat 7

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Issue deploying CRM 7.0 in tomcat 7

9/24/2014 4:02 AM EDT

Hello everybody.

I'm trying install CRM 7.0 over environment with CentoOS 6.5, tomcat 7, JDK 7, Postgres 9.3

When I triesd acces first time to 127.0.0.1:8080/crm to do setup of crm,I obtain next message in web browser:

"The included page caused a problem"

In catalina.out you can see next error message:

sep 24, 2014 9:23:28 AM org.apache.catalina.startup.Catalina start
INFORMACIÓN: Server startup in 14005 ms
Throwable exception trying to forward to /templates/template1centric.jsp MESSAGE: null
java.lang.NullPointerException
at com.concursive.crm.web.modules.login.beans.UserBean.getLocale(Unknown Source)
at org.apache.jsp.templates.cssInclude_jsp._jspService(Unknown Source)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:954)
at org.apache.jsp.templates.template1centric_jsp._jspService(Unknown Source)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at com.concursive.crm.web.controller.servlets.ControllerServlet.forward(Unknown Source)
at com.concursive.crm.web.controller.servlets.ControllerServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at com.concursive.crm.web.modules.welcome.servlets.WelcomeServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.concursive.crm.web.controller.filters.ClientTypeRequestFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Throwable exception trying to forward to /templates/template1centric.jsp MESSAGE: null
java.lang.NullPointerException
at com.concursive.crm.web.modules.login.beans.UserBean.getLocale(Unknown Source)
at org.apache.jsp.templates.cssInclude_jsp._jspService(Unknown Source)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:954)
at org.apache.jsp.templates.template1centric_jsp._jspService(Unknown Source)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at com.concursive.crm.web.controller.servlets.ControllerServlet.forward(Unknown Source)
at com.concursive.crm.web.controller.servlets.ControllerServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at com.concursive.crm.web.modules.welcome.servlets.WelcomeServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.concursive.crm.web.controller.filters.ClientTypeRequestFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
sep 24, 2014 9:46:11 AM org.apache.catalina.core.ApplicationContext log
INFORMACIÓN: HTMLManager: init: Associated with Deployer 'Catalina:type=Deployer,host=10.20.2.3
sep 24, 2014 9:46:11 AM org.apache.catalina.core.ApplicationContext log
INFORMACIÓN: HTMLManager: init: Global resources are available
sep 24, 2014 9:46:11 AM org.apache.catalina.core.ApplicationContext log
INFORMACIÓN: HTMLManager: list: Listing contexts for virtual host '10.20.2.3
Throwable exception trying to forward to /templates/template1centric.jsp MESSAGE: null
java.lang.NullPointerException
at com.concursive.crm.web.modules.login.beans.UserBean.getLocale(Unknown Source)
at org.apache.jsp.templates.cssInclude_jsp._jspService(Unknown Source)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:604)
at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:543)
at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:954)
at org.apache.jsp.templates.template1centric_jsp._jspService(Unknown Source)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at com.concursive.crm.web.controller.servlets.ControllerServlet.forward(Unknown Source)
at com.concursive.crm.web.controller.servlets.ControllerServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748)
at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486)
at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411)
at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338)
at com.concursive.crm.web.modules.welcome.servlets.WelcomeServlet.service(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at com.concursive.crm.web.controller.filters.ClientTypeRequestFilter.doFilter(Unknown Source)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)

Somebody know what happened?

Thank you

1. 9/24/2014 8:19 AM EDT
Matt Rajkowski photo

By Matt Rajkowski

Concursive Corporation
Product Design

airplane-icon-100x100.png

I haven't seen this, but to get more details in the log, please add the following to the CATALINA_OPTS when you start Tomcat.

-DDEBUG="2"

That will turn on debug mode with more details.

2. 9/24/2014 10:05 AM EDT
1 person found this helpful.

Hello Matt,

I did export CATALINA_OPTS="-DDEBUG="2""

After I've started /opt/tomcat/startup.sh and I accessed to 127.0.0.1:8080/crm

with identical result.

Seeing the exception I understand that /templates/template1centric.jsp it's missing.

So if I go to /opt/tomcat/webapps/crm/templates this folder it's empty.

I've attached catalina.out file

3. 10/2/2014 6:34 AM EDT

Hello Matt,

Could you please provide us stable version?

Cheers - Manish Deo

4. 10/2/2014 7:21 AM EDT
1 person found this helpful.
Matt Rajkowski photo

By Matt Rajkowski

Concursive Corporation
Product Design

airplane-icon-100x100.png

I'll look further into this.

Please make certain you have downloaded and are using Apache Tomcat 7 from http://tomcat.apache.org and Oracle JDK 7 from http://java.oracle.com because if an alternative JDK or Apache Tomcat came pre-installed with your O/S then it will cause problems.

5. 10/2/2014 12:47 PM EDT

Hi Matt,

I have below installation in my computer. Let me knwo if there are any changees.

1. Using CATALINA_HOME: "C:\Apache\apache-tomcat-7.0.55"

2. C:\Users\deom>java -version
java version "1.7.0_51"
Java(TM) SE Runtime Environment (build 1.7.0_51-b13)
Java HotSpot(TM) 64-Bit Server VM (build 24.51-b03, mixed mode)

Cheers - Manish Deo

6. 10/2/2014 1:04 PM EDT
Matt Rajkowski photo

By Matt Rajkowski

Concursive Corporation
Product Design

airplane-icon-100x100.png

Thanks, those values look good.

I just posted an updated version to fix the error you were getting which affected new installs. We recently added a Javascript calendar and sometimes the locale value wouldn't be found. Please try it and see if that fixes it for you.

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