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File Library user permission

2/13/2008 1:17 PM
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By Valerio M.

Hi,

I've got Team Elements installed on a Windows 2003 virtual server. Last monday, our ISP executed some upgrades, which caused Team Elements' file library not to work anymore (documents can be downloaded, but uploaded fails and redirects to a blank page). Looking in Tomcat logs, I found an IOException about locking going timeout.
I'm pretty sure this is caused by removed permissions of the file library directory. I tried to give full control to the user who's running the Tomcat server (local service), but without results. I feel pretty stupid, but I can't really remember how I set it up initially (i.e. when it worked just fine).

Any suggestions please? :-)

Valerio

RE: File Library user permission

1. 2/13/2008 2:39 PM
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By Lorraine B.

Hi Valerio,

I think you're right that this is a permissions issue. The documents directory in the fileLibrary folder probably only has read permission assigned to the user running the Java process. And that would explain why downloading is fine, but uploads cause an error. Can you post the full details of the IOException from the log to help rule out other causes?

I don't know much about setting permissions on a Windows server, and if this is controlled by your ISP you may need to coordinate with them to get it resolved.

The following is a reference on remotely changing file permissions on window server (it's actually written for perl cgi applications, but the issue is the same for TeamElements and all other Java applications as well):
http://www.xav.com/scripts/installer/3008.html

RE: File Library user permission

2. 2/14/2008 8:04 AM
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By Valerio M.

Hi Lorraine,

thanks for your prompt reply, anyway I solved the problem. Assigning full control to the user running Tomcat service was right but I also needed to stop and restart the Tomcat service.

Valerio.

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About Concursive

Concursive Corporation is a software and social media company that's part of Intel Capital's portfolio. We are headquartered in Norfolk, Virginia and have offices in Melbourne, Australia and Bangalore, India.

We are the developer of ConcourseConnect, an integrated web-based software platform that brings together Social Business Software, Corporate Social Networking, Online Community, Business Directory, and CRM capabilities, as well as ConcourseSuite, a dedicated CRM solution that's deployable either on-premise or on-demand.

Concursive products are used by large enterprises, governments, universities and thousands of small businesses alike. Our developer and user community has more than 17,000 registered community members. (read more)

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