ConcourseSuite Support

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The product certainly seems to have a strong many-to-many emphasis. Are there business verticals where you find that particularly useful?

The many-to-many aspects of ConcourseSuite is indeed a differentiating attribute. It derives from several capabilities including a true multi-tenant architecture meaning that a single copy of the application can support lots of independent businesses, each of whom in turn can have large numbers of users. This is one of the things that helped Salesforce to become so successful and is a technical feat that, frankly, most if not all of our other competitors have as yet failed to develop. What this means is that we are effectively offering a Salesforce.com type of system in a box to our customers. With Salesforce, however, the only way to consume that application is to sign up with Salesforce. For most businesses, this means that their vital customer data is on the wrong side of the firewall. Now, for a large number of businesses, the convenience of the software-as-a-service model may make up for that shortcoming and no surprise, we also offer a pure SaaS, on-demand system that has lots of customers ranging from the Fortune 500 to tiny companies. However, we also enable something that we call the "Extended Enterprise" in which a company might choose to host a multi-tenant system themselves for the benefit of their own affiliates. This type of deployment model works very well for franchisors, for example, or dealer networks, or agent networks like realtors and insurance companies. A sponsoring entity like the corporate franchisor can operate a traditional on-premise system for corporate use but also operate true multi-tenant system for the exclusive use of its own affiliates, subsidiaries, customers, and stakeholders. Each franchise gets their very own private system, yet because it is part of a larger network, all sorts of new types of collaboration between the entities in the network become possible. This is how one of our customers, AlphaGraphics, a national print franchisor, is using our system. Financial services and health care are other examples of vertical markets where this kind of deployment makes sense. As a final note, another differentiating feature of ConcourseSuite is its ability to support very large numbers of users running on standard, off-the-shelf hardware. Delivering many-to-many capabilities only works if the application can, in fact, support many, many simultaneous users with high performance and low cost. That is a signature feature of Concursive's products.

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