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Resolving mail server issues
Users are not receiving emails...
- General things to try...
- Do any emails work in the system? For example ticket notifications when assigned, activity reminders, "messages" sent to contacts
- Could the email be getting processed by a SPAM or JUNK filter and not in the user's inbox?
- Assume a Centric CRM issue...
- Verify the Admin-> Configure System-> Mail Server value; is this the correct mail server?
- Verify the email address of the user being emailed the password; is the email address correct?
- Temporarily replace the user's email address with your own and try sending again; do you get the email?
- Assume this is a mail server issue...
- Verify that the mail server allows relaying from the Centric CRM application server; especially if no other emails are working; can emails be sent to both internal company addresses and external addresses like GMAIL or YAHOO?
- Review the mail server log for any indication that an email tried to go through; was there a status?
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