Skip Navigation and Search to Content

Concursive Corporation
Search ConcourseSuite Community Edition - Roadmap - Concursive Corporation

Main Content

  • PostgreSQL
  • Java
Default photo

ConcourseSuite Community Edition

Back to list

Help Desk Enhancements

Plan Outline Pri Assigned To Estimated Actual Progress Start End
#   Help Desk Enhancements (10 items)     -- -- --      
 1. 
  In Progress "Help Desk 3.0" Enhancements
High Kailash B. 0 Hours -- 70%     -- 
 2. 
  Not Started Allow defects to be tied to Assets
Normal Joshua F. 12 Hours --     -- 
 3. 
  Not Started Add "tickets" sub-tab to Contacts, not just accounts, and allow Tickets to be created from the Contact level
Low 24 Hours --     -- 
 4. 
  In Progress "Add Asset" choice in Asset Select pop-up within Ticket
High Kailash B. 8 Hours -- 70%     -- 
 5. 
  Not Started Make Ticket sub-tab provide a visual display of whether there are any open (or critical) tickets for that account.
Normal 12 Hours --     -- 
 6. 
  In Progress Knowledge-Base Enhancements
High Kailash B. 30 Hours -- 70%     -- 
 7. 
  Not Started Ticket distribution list
Normal 20 Hours --     -- 
 8. 
  Not Started Be able to repeatedly and automatically send emails to the distribution list when the ticket has changed. So, for example, the following events will automatically send an email to the distribution list:- ticket has been assigned
Normal 6 Hours --     -- 
 9. 
  Not Started Distribution list should be modifiable
Normal 6 Hours --     -- 
 10. 
  Not Started Provide ability to send automatic notification of case creation and update to the identified customer and account sales rep.
Normal 8 Hours --     -- 
  Est. Total Actual Total  

Incomplete Item is incomplete
Completed Item has been completed
Closed Item has been closed
On Hold Item is on hold

Powered by Concursive ConcourseConnect, The Open Source Social Business Software Platform