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ConcourseSuite Community Edition

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Help Desk Enhancements

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Plan Outline Priority Assigned To Estimated Actual Remaining Start End
#   Help Desk Enhancements (10 items)     -- -- --      
 1. 
  "Help Desk 3.0" Enhancements
High Kailash Bhoopalam 0 Hours -- --     -- 
 2. 
  Allow defects to be tied to Assets
Normal Joshua Fielek 12 Hours -- --     -- 
 3. 
  Add "tickets" sub-tab to Contacts, not just accounts, and allow Tickets to be created from the Contact level
Low 24 Hours -- --     -- 
 4. 
  "Add Asset" choice in Asset Select pop-up within Ticket
High Kailash Bhoopalam 8 Hours -- --     -- 
 5. 
  Make Ticket sub-tab provide a visual display of whether there are any open (or critical) tickets for that account.
Normal 12 Hours -- --     -- 
 6. 
  Knowledge-Base Enhancements
High Kailash Bhoopalam 30 Hours -- --     -- 
 7. 
  Ticket distribution list
Normal 20 Hours -- --     -- 
 8. 
  Be able to repeatedly and automatically send emails to the distribution list when the ticket has changed. So, for example, the following events will automatically send an email to the distribution list:- ticket has been assigned
Normal 6 Hours -- --     -- 
 9. 
  Distribution list should be modifiable
Normal 6 Hours -- --     -- 
 10. 
  Provide ability to send automatic notification of case creation and update to the identified customer and account sales rep.
Normal 8 Hours -- --     -- 
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