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Building an External Community

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Building an External Community

3/11/2009 10:24 PM EDT

Connect provides a flexible and scalable platform for multiple usage scenarios, thanks to its modular design and permissions architecture. In our use case at Adirondack Internet, we're focusing on the benefits to local businesses, organizations and groups in a rural area.

I'll share our strategy for building the community from scratch, and ask others to do the same for their uses. It'll be interesting to compare notes. How do we drive user adoption?

Here's our initial brain bubble:

• Seed the site with friends that own local businesses. Lots of friends, in person (2-3 weeks).

• Seed it more w/Chamber of Commerce members, churches and groups.

• Generate dynamic content w/reviews and friend requests (local students)

(Total seeding time 6 weeks if we're lucky)

• Weekly advertising run of 6 months for limited zip codes- through the visitor season.

(Target to going viral locally 8 months)

We can bet this plan will evolve, but the target is the same - community participation. What's your use case, and how will you realize it?

1. 3/12/2009 9:05 AM EDT

Fred,

This sounds pretty similar to our own bootstrapping procedure for a local public community. Expect it to take a lot of work, and especially promotion.

Please let us know how the process goes for you!

-Tom

2. 3/21/2009 1:48 PM EDT

One of the benefits of living and working in a rural area is that so many people know each other. A unique aspect of this particular area is the high ratio of self-employed / small business owners, many with kids in school.

When we got to thinking about how to initially seed a new directory site, we realized that high school students probably know more about social networking than any other demographic. We also understand that many of their parents may not realize how to use that aspect in their own marketing.

So once we add Adirondack Internet venue partners and invite them to manage their profiles; we'll have a spring break fundraising contest. We'll ask the experts (our students) to enter their family business, and as many others as they'd like, with some initial geographic restrictions.

We can track who added the profile from the project details, but what we're really looking for is active participation from the profile owners. That's where we need our student experts to explain how it all works, help the business owner claim their profile, and start adding reviews.

We'll offer a nominal flat dollar amount to the students, for every business they enter which is subsequently claimed by the owner. It may be a little unorthodox, but I think it'll be a win-win for everyone.

Business owners get free marketing, and leads directly from the system; those smart students have extra cash for spring break; we get a head start on building the local directory service.

I'll let you know how it works out, once Concourse Connect is available. I'm curious if we could use the same model in other schools as we expand our area coverage; and what the parents' reactions will be to their new promotional tools.

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