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FAQ for Users
- What is Concourse Suite?
- Could you briefly explain the nature of the CPL License vs traditional Open Source Licenses?
- Can you please tell me how many users each "seat" supports in the Hosted Service?'''
- What differences are there between the Community and Enterprise versions of Concourse Suite?
- What kind of security features does Concourse Suite offer?
- Does ConcourseSuite you have any other integrations with services/software like Outlook, MailChimp and Quickbooks?
- What kind of scalability does your solution provide and how does it achieve this?
- What kind of backup features does your solution have if any?
- What querying tools does Concourse Suite use?
- Describe the tracking mechanisms used in your solution that states who did what and when in detail.
- What are the data migration options from CentricCRM to a ConcursiveSuite implementation?
- How can Concourse Suite enable and facilitate communication within a corporate infrastructure?
- Okay I installed Concourse Suite. Where do I go on my web browser to get to the application?
- Who is the administrator of the system after installation?
- How can modules be modified for personal system customization as well as the style and presentation of the CRM?
- Is the underlying Database still PostgreSQL?
- How can I export leads and contacts from one CRM system to Concourse Suite?
- Is there a way to attach a contact to multiple accounts?
- It is possible to show different parameter of form for different group of users?
- Is it possible to read/receive email from within Concourse Suite?
- Is there any integration into other systems such as Quickbooks?
- Does Concourse Suite have the ability to get the history of all the activities done related to a) an account, b) a contact, c) an opportunity?
- Can Concourse Suite have major deals or projects that include many opportunities?
- Can Concourse Suite do task assignments and email alerts?
- Can Concourse Suite generate a timesheet for a user to input?
- Is there a way to have time triggered events against help desk tickets?
- Can Concourse Suite project accounting like budget/cost/expenses tracking?
- Can Concourse Suite do project dependency tracking, like a Gantt chart?
- Are there service API's available for a direct integration with other systems?
- What options does the API offer?
- Does Concourse Suite have the ability to attach any type of documents to an opportunity?
- After compiling the JSP files during the installation I got an error message java.lang.OutOfMemoryError:Java heap space. When I go within the system I get The requested page cannot be found. messages on the pages within the CRM. What happened? What can I do to resolve this?
- I have downloaded the 5.0 version of your from your website and it installed and gave me a desktop icon-but when I open it-it gives me the Error 404 message. What am I doing wrong?
- Is there an offline client for Concourse Suite?
- Where can I go to acquire additional support & documentation?
- What type support do you provide for the annual fee and how much support?
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