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Workflow. Send e-mail to Contact

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Workflow. Send e-mail to Contact

8/16/2007 7:20 PM EDT

I need I want to make the following changes in Centric CRM Source:

- when it registers new ticket that is sent a mail to the contact which I report the problem.
- when it closes ticket that is sent a mail to the contact which I report the problem

Somebody that can take steps to me to follow to make these changes.

thanks

David Motta B.
VIRTUAL TELECOM
Lima - Peru