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Hi, we're evaluating CRM packages. We're got some couple key requirements, and I couldn't find a quick answer as to whether Centric supported them.
1. Good email integration. We do 90% of our customer interaction via email, and I want every email that comes into the company to go through the system. It should, at a minimum, be stored, and should also automatically be attached to a contact if one exists that has that email address. How does the product integrate with email?
2. Offline usage. Our sales reps travel, and need to get at customer info while not connected to the Internet. If they enter info, it needs to be merged back into the main database. Possible?
3. Keep some contacts and personal mail private. Individuals receiving personal email should be able to keep it private. (Not from the administrator, but from everyone else).
How does Centric handle these things?
