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Discuss Issue and Case Management
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1
reply1,018
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Tickets & Tasks missing from home page
Hi, When I assign a ticket or a task (within a ticket) the items do not show up on the assignees home page. I don't thing that...
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5
replies1,021
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Various questions about help desk
Hi, Today we were working on documenting our support processes around the use of Centric CRM's help desk module. We've uncovered a...
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2
replies1,036
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Several bugs in Help Desk reports
We have discovered two bugs when creating reports. Please follow the steps below to recreate the issue. I have given detailed...
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2
replies985
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Helpdesk emails
Hi, Is there a way to change the content in the email that gets sent out when a ticket is created? Also, the email is not getting...
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4
replies1,005
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Time based tickets
Hi, Is anyone using this module to run a service/support based helpdesk? What is the best way to create and update a ticket that...
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12
replies3,085
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printable form of a ticket not displays activities for the ticket
(1, 2)
In the Help Desk module, when I view the printable form of a ticket, the PDF includes a page where activities should be listed,...
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2
replies947
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Cannot add post to Discussion Forums
Hi, I get the following error "The included page caused a problem." when I click on a topic link in the Discussion section. I'm...
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0
replies943
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Use org.aspcfs.utils.web.HtmlSelect
somebody ah used org.aspcfs.utils.web.HtmlSelect I have problems to make a filter of the following way first Select...
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reply981
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0
replies939
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modification
hi when assigning a ticket to some one all members in the same group, dept ,or anyone using the helpdesk module can view and...