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When i try to modify the category of tickets, i receive a null pointer exception, because the String variable "object", in the ContainerMenuHandler class, is null.
Any help?
Marco Pancioni
Antica Bottega Digitale
www.abd.it
Discuss Administration
Error on modify ticket's category
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1.
1/28/2008
11:02 AM
EST
This error happens because the "dhv:container" tag of jsp haven't set the "object" parameter.
I fixed the error adding "object=ticketCategories" to "dhv:container" tag
I don't know the right value for this parameter, and i don't know if exist a right value!
Is there a right value for "object" parameter?
Marco Pancioni
Antica Bottega Digitale
www.abd.it
2.
1/30/2008
3:49 AM
EST
Hi Marco,
I wasn't able to reproduce that error on the community edition. I looked at the troubletickets_details.jsp and the object="TicketDetails" was set on the dhv:container. Was there another jsp that had the object attribute missing?
- Lorraine
3.
1/30/2008
4:24 AM
EST
Hi Lorraine,
The error happens in the admin module, when you try to change the categories of tickets (admin -> Config Module -> Help Desk -> categories-> modify).
The wrong jsp is "admin/admin_view_activecategories.jsp". in this file the dhv:container tag didn't have the "object" parameter.
Marco Pancioni
Antica Bottega Digitale
Concursive Suite Solution Provider
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