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When a ticket is created and the Organization is selected from the list of accounts then all accounts are available for selection.
If I click on the Accounts tab all but our Main account shows up in the list of available accounts. I am trying to enter Asset information for our main account but that is not available as I cannot select the main account in the account tab area. It seems that there are (N-1) accounts available.
We might be able to solve this problem by creating a second Account and export/import all our tickets to it. However, I do not see any capacity for exporting employees. If someone knows a way to export, transfer, or share employees between accounts that would be very handy.
Otherwise, to solve our problem it looks like we will have to add a second account, export all tickets, manually enter all our Employees again then import the tickets into the new account. If anyone knows a quick solution instead of this, I would love to hear the answer.
Thanks,
--Jason