Concursive Professional Services

PUBLIC PROFILE
  • 223 East City Hall Avenue
  • Norfolk, VA
  • 23510
  • (877) 818-8108
Corporate

Social Business Goals

Posted by Matt Rajkowski on June 9, 2011 11:30 AM.
Matt Rajkowski photo

Increase Productivity

Workers can find the information and people they need faster with social tools. Social tools also make internal information and business processes more visible, findable, and shareable, and makes it possible to see who knows what.

Find ways to compare your productivity levels to see if there is an increase.

Employee Engagement

Social Business Software helps your users collaborate and discuss online. Your workers will spend less time in e-mail and more time in collaborative interaction.

This goal can be measured by reviewing email volume and by periodically conducting employee satisfaction surveys and gaining feedback from the users of the system.

Innovation

Innovation can come from anyone and everyone.

Idea Management includes an idea submission area which can be used to discuss and track successful ideas. Use innovation wikis to collaborate further.

Improve Customer Experience

Productivity gains can also lead to an improved customer experience. Employees have greater access to answers and tools to track issues across departments. Compare your customer retention and satisfaction levels.

Social Engagement

Employees can build connections in an organization, busting through silos. Find out who the experts are in your organization.

Sales & Turnover

There are now consistently reported benefits of social for most organizations.

Use Social Business Software as a competitive advantage. After using Social Business Software, compare sales figures and sales generated per employee.

References:

There are no comments

Sign in to add your comment.

Recent Posts

Social Business Goals
Increase Productivity Workers can find the information and people they need faster with social...
Read more
Building a Community Around Customers
John Jantsch from Duct Tape Marketing, one of the sites we listed on the blog roll last week, wrote...
Read more
Managing Customer Relationships in a Recession
I recently came across an article titled “Using CRM to Win in a Recession” from CustomerThink.com. ...
Read more
Updated Blog Roll for Some Weekend CRM Reading
In the office this week we were discussing some of our favorite websites and we decided to update...
Read more
Adding Personalized Value with CRM Software
In a recent piece for Destination CRM on the benefits of personalization within marketing, Marshall...
Read more
Use CRM to Identify Customers for Better Service, Not Zero Service
David Sims ran an insightful article in TMCnet a few weeks ago, discussing why "Firing customers is...
Read more
Social networking and CRM: Are you engaging with your customers correctly?
As social networking becomes more commonplace, it is steadily creeping into the business...
Read more
Want to grow your business? Think beyond the sale
The other day I was speaking to a small business owner. They told me that using Concourse Suite was...
Read more
Connecting Franchises: The Extended Enterprise
In conjunction with a recent piece of Concursive news, today I wanted to talk about franchise...
Read more

Go to blog