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Error when submitting registration

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Error when submitting registration

8/21/2009 1:55 AM EDT

Hi there,

I was able to get Centric CRM going and load the installation setup. I selected my language on the first screen, then selected "Request a new license for this installation" on the next page. After filling out all my info on the third page and hitting "Continue," I get a white page with red letters that says, "The requested page was not found."

Has anyone ran into this? Am I just really dumb and doing something wrong?

[root@localhost ~]# uname -a
Linux localhost 2.6.18-028stab062.3-PAE #1 SMP Thu Mar 26 14:56:55 MSK 2009 i686 i686 i386 GNU/Linux

[root@localhost ~]# tomcat5 version
Using CATALINA_BASE: /usr/share/tomcat5
Using CATALINA_HOME: /usr/share/tomcat5
Using CATALINA_TMPDIR: /usr/share/tomcat5/temp
Using JRE_HOME:
Server version: Apache Tomcat/5.5.23
Server built: Jul 27 2009 05:23:29
Server number: 5.5.23.0
OS Name: Linux
OS Version: 2.6.18-028stab062.3-PAE
Architecture: i386
JVM Version: 1.6.0-b09
JVM Vendor: Sun Microsystems Inc.

[root@localhost ~]# java -version
java version "1.6.0"
OpenJDK Runtime Environment (build 1.6.0-b09)
OpenJDK Client VM (build 1.6.0-b09, mixed mode)

1. 8/21/2009 11:18 AM EDT
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By Matt Rajkowski

Concursive Corporation
Product Design

airplane-icon-100x100.png

Are you running Tomcat as root? That's fine, I just know that if you run under another user, and that user doesn't have a home directory, then there might be permission errors that required additional java parameters for specifying an alternative write path.

Do you see anything in tomcat's logs/catalina.out ?

2. 8/21/2009 10:04 PM EDT

Ohhhhhhhhhhhhhhh... good call. Whenever I try to submit the form, the below is written to the catalina.out log. Admittedly, I'm pretty new to Tomcat, so I'm still getting the hang of how everything works. I'll do some Googling and see if I can figure something out.

HTTPUtils-> Checking: http://64.151.226.25:8080/centric
1
2
3
HTTPUtils-> Checking: http://64.151.226.25:8080/centric
4
CustomHook-> Prepare send
java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:616)
at com.darkhorseventures.framework.servlets.ControllerServlet.service(ControllerServlet.java:548)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:172)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
at java.lang.Thread.run(Thread.java:636)
Caused by: java.lang.NoClassDefFoundError: org/apache/xml/serializer/OutputPropertiesFactory
at org.apache.xalan.templates.OutputProperties.<init>(OutputProperties.java:82)
at org.apache.xalan.transformer.TransformerIdentityImpl.<init>(TransformerIdentityImpl.java:86)
at org.apache.xalan.processor.TransformerFactoryImpl.newTransformer(TransformerFactoryImpl.java:821)
at org.aspcfs.utils.XMLUtils.toString(XMLUtils.java:465)
at org.aspcfs.utils.XMLUtils.toString(XMLUtils.java:450)
at org.aspcfs.modules.setup.beans.RegistrationBean.toXmlString(RegistrationBean.java:397)
at com.darkhorseventures.framework.hooks.CustomHook.populateSendReg(CustomHook.java:546)
at org.aspcfs.modules.setup.actions.Setup.executeCommandSendReg(Setup.java:128)
... 20 more
Exception. MESSAGE = null
> No Action found, so doing nothing.

3. 8/21/2009 10:08 PM EDT

Oh... sorry. To answer your other question, yes, Tomcat is running as root.

4. 8/21/2009 10:18 PM EDT

Figured it out! I was missing xalan-2.6.0.jar from my $CATALINA_HOME/common/endorsed directory. After I downloaded a copy of that and stuck it in there, it worked just fine. Thanks so much for pointing me in the right direction!

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