;)
John Jantsch from Duct Tape Marketing
, one of the sites we listed on the blog roll last week, wrote an interesting piece on customer focus during a recession. Similar to the post I wrote recently, John points out the importance of strengthening customer relationships to push through a recession.
I recently came across an article titled “Using CRM to Win in a Recession” from CustomerThink.com. The article has a list of tips relating the importance of focusing on CRM during a down economy. The list makes some strong points but I have a few thoughts of my own to add.
In the office this week we were discussing some of our favorite websites and we decided to update our blog roll to include some of them to share them with you. I do my best to keep up with them as much as possible, but the ones we're adding now are especially relevant and very informative to the readers of this site. We think you'll find the focus of these blogs very relevant to your top priority - your customers as well as the technology aspects you utilize for business.