;)
;)
;)
Discuss Issue and Case Management
You need to be logged in to post messages.
-
7
replies967
views
printable form of a ticket not displays all items in history
However, there are other items visible under the "History" tab in the web-form that do not appear on the printed form. For...
-
19
replies3,280
views
automatic email notification on new ticket creation
(1, 2)
Is there a way to have an email automatically sent when a new ticket is created, before it is assigned?
-
0
replies909
views
helpdesk email integration
Hello I would like to know if the help desk can be used in a non-intrusive way as far as the "customer" is concerned. for example...
-
0
replies950
views
can't update ticket
When I try to update a ticket, modifies don't take effect even if I don't get any output error message. Also, when I update a...
-
3
replies929
views
Assets
Hi there, What I would really like to see is the possibility to form relationships between the different assets. We are an IT...
-
1
reply897
views
can't modify team members
i can't modify (add) team members even if i granted them portal access Please help
-
1
reply959
views
Print action results in an error
I am trying to figure out how to use "Print" action on a result, on each call it results in to an error and divert to error jsp. I...
-
0
replies949
views
Scheduled actions blank on homepage?
Even though I have alerts, activities etc. setup in the system, nothing is showing on the HomePage. Well I get the headings for...
-
2
replies908
views
Activity log on Printable Ticket Form
As David wrote on another topic (quoting): "The "activity log" feature in Help Desk (...) is more to capture what you've done in...
-
0
replies875
views
Tracking A Conversation
Hi Again! Following on from a similar topic here, I also have been using the Help Desk module to keep track of our trouble tickets...