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Discuss Issue and Case Management
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replies1,604
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Closed Workflows In Concursive Suit
I have evaluated the open workflow task assignment and it is working fine, i would like to configure the closed / pre defined...
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replies1,212
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replies1,280
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Auto populate Assignment section
Hi I'm curious, is there a way to Auto populate the Assignment section with the logged in user information? or make these fields...
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bug in knowledge base?
I'm getting the following error when I try to add an entry to the knowledge base. This is the first time I'm trying to add an...
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replies1,328
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Email Accounts
Can someone point me to the directions on setting up the email boxes that get watched for tickets. Specifically what is the format...
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replies1,288
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Missing import tag on jsp files
I've found two import tag missing on jsp files. Without this tag was impossible to select a contact on ticket form in...
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replies1,292
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changes to email notification
Hi all We are using centic for our support department for tracking our call tracking. We Like the fact that the system can send...
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replies1,290
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Workflow. Send e-mail to Contact
I need I want to make the following changes in Centric CRM Source: - when it registers new ticket that is sent a mail to the...
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replies1,296
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Adding new fields
Is is possible to add new fields to the Help Desk module and make them searchable in the system?