The technical documentation is divided into the following general topics:
- Server System Requirements
- Application Architecture
- Application Components
- Modules
- Implementation Guide
- Roles
- Phases
- Analysis
- Planning
- Installation
- Deployment
- Training
- Importing Data
- Customization
- Data Configuration
- Rules Engine Customization
- Customizing the Look & Feel
- Writing Centric CRM Reports
- Development
- Post-Implementation
- Development Process
- Developer Tools
- Developer References
- Code Structure
- Installation
- Build Process from Source
- Developing a Centric CRM Module
- Centric CRM Framework Model
- Code Action Classes
- Configure cfs-config.xml
- Configure cfs-modules.xml
- Setup Module Permissions and Preferences
- Setup Site-Based Permissions for objects
- Use Lookup Lists
- Object Validator
- Create Install and Upgrade Scripts
- Code JSPs
- Register Module Reports
- Adding Portlets
- Integration with Asterisk
- Creating Workflows for developers
- Action Plan Development
- Document Management
- Using the HTTP-XML API
- Handling Centric CRM Data
- Using Web Services
- Using Centric CRM Outlook Plugin
- Adding support for a new database
- Adding support for a new language (locale)
- Exercises for developers
- Automated Configuration Without Human Intervention
- Uninstalling