Adding Defects |
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A defect is used to group a set of events that disrupt services in the infrastructure. Defects are used to identify and label issues, which the underlying cause is the same. They enable you to organize similar tickets together based on their cause. You can access the View Defects page by clicking the Defects link on the Help Desk menu bar. New defects can be added in the View Defects page, as shown in Figure 1.
Figure 1 List of Defects in the Help Desk Module When you click
The defect details page lists all tickets related to the current defect, as shown in Figure 2. Tickets can be associated with defects from the Add Ticket or Modify Ticket pages.
Figure 2 The Defects Details Page |