An Introduction to ConcourseSuite

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This chapter provides an overview of the customer relationship management concepts, the advantages of using ConcourseSuite, a brief look at the various modules of ConcourseSuite, and how ConcourseSuite helps you organize your sales- and service-related business activities.

This chapter consists of the following sections:

What is Customer Relationship Management?
Understanding the Need for Customer Relationship Management
Features of ConcourseSuite
Benefits of ConcourseSuite
Understanding the ConcourseSuite User Interface