Adding Attachments

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You can add campaign attachments to make your campaigns informative and to get your customers more involved. You can attach the following items to the campaign:

Files
Address update requests
Unsubscribe option
Interactive surveys

You can attach files and address update requests to a campaign directly, but you must create drafts to attach surveys.

Click Attachments on the module's main menu. The Create Attachments page is displayed, as shown in Figure 1.

 

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Figure 1 The Create Attachments Page

The Surveys link enables you to access the available survey list, as shown in Figure 2.

 

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Figure 2 Surveys List

When you click a survey name, the survey details page is displayed, as shown in Figure 3. The page displays the following information:

Survey name
Description
Creation and modification dates

In the body of the survey, you can view:

Introduction text
Questions
Thank you footer

On the details page, you can perform the following tasks:

Modify the survey whose details you are viewing
Delete the survey
Preview the survey

 

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Figure 3 Survey Details

To add a new survey, click the Add a Survey link. An entry form is displayed, as shown in Figure 4. Follow the survey wizard to create your survey, by entering the following details:

Survey name
Description
Introduction text

This text is displayed when the user clicks the link to take a survey.

Thank you text

This text is displayed when the user submits the survey.

Note: Ensure that the introduction text is a concise and catchy introduction to the survey.

 

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Figure 4 Survey: Adding a Survey

Clicking Next displays a page that enables you to compose your survey, by adding as many questions as you like. The page displayed is shown in Figure 5.

 

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Figure 5 Survey: Adding Questions

To add a question, click the Add a Question link. A question template is displayed. Enter the question and select its type from the Question Type options, which includes:

Open-Ended - Selecting this option does not provide choices for the answer.

In the open-ended question type, users taking the survey answer the question in their own words.

Quantitative (no comments) - Selecting this option enables the users to select one of the available choices as an answer to the question.
Quantitative (with comments) - Selecting this option enables the users to select one of the available choices as an answer to the question, and make an arbitrary comment.
Items List - Selecting this option enables the users to mark one or more list items as an answer to the question.

Note: The Edit Items tab is enabled for the questions in the items list. Use this tab to list all possible answers you provide to a question.

The details of the survey are displayed by clicking Preview. The survey details are listed, as shown in Figure 6.

 

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Figure 6 Preview a Survey

To modify the survey, go back to the Survey Details page. You can also delete the survey and begin a fresh survey.