Searching for a Ticket

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You can search for a particular ticket in this module by clicking Search on the menu bar. A Search Form is displayed, as shown in Figure 1.

 

Helpdesk_searchtickets

Figure 1 The Search Form

To search for a particular ticket, enter the ticket number and the issue with which it is associated. Select from the following options: severity, priority, status, and the person assigned to this ticket. If you want to view all the tickets at a time, click Search without entering any information.