How Does This Module Help You?

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The Help Desk module is a web-based trouble ticketing and issue tracking system that enables individuals and organizations to track internal problems, or customer problems and requests. You can use it to store information about a customer issue, assign it to concerned person for action, and track it to completion.

It is designed for technical support, but is also useful in marketing, sales, and business development situations. With the Portal Interface, customers can even enter and view their own information.