Configuring Modules

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The Configure Module feature enables you to modify and configure a variety of information and capabilities in many of the ConcourseSuite modules. Clicking Configure Modules on the Admin page displays the Configure Module page, as shown in Figure 1.

 

Admin_configure_modules

Figure 1 Configuring Modules

The capabilities currently provided by this module are:

Accounts, which enables you to configure:
Action Plan Editor
Custom Folders and Files
Lookup Lists
Assets, which enables you to configure:
Categories
Lookup Lists
Contacts, which enables you to configure:
Custom Folders and Fields
Lookup Lists
Global Folders, which enables you to configure:
Custom Folders and Fields
Company, which enables you to configure:
Custom Folders and Fields
Lookup Lists
Help Desk, which enables you to configure:
Action Plan Editor
Categories
Custom Folders and Fields
Lookup Lists
Object Events
Scheduled Events
Leads, which enables you to configure the Lookup Lists
Pipeline, which enables you to configure:
Custom Folders and Fields
Lookup Lists
Product Catalog, which enables you to configure the Lookup Lists
Quotes, which enables you to configure:
Lookup Lists
Logos
Service Contracts, which enables you to configure Lookup Lists
Website, which enables you to configure settings for the Website (Beta) module

Creating Custom Folders and Fields

This module enables you to create and use folders. Folders help you extend the database, and hence the functionality of ConcourseSuite without any programming. Folders provide interactive forms in which you can store information for later viewing, export, or reporting. On clicking Accounts on the Configure Modules page, the page displayed in Figure 2 is displayed.

To create a new folder in the Accounts module, click Configure Modules and select Accounts. Click the Custom Folders and Fields link.

 

Admin_configureoptions

Figure 2 Configuration Options for Accounts

Note: To create folders accessible to all modules, click Configure Modules and select Global Folders, as shown in Figure 4 (Managing Portal Roles). Click the Custom Folders and Fields link. The steps to create folders are similar to creating folders in the Accounts module.

The page displayed may contain some folders already created, as shown in Figure 3. Click Add a Folder to this Module to create a new folder.

 

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Figure 3 Existing Custom Folders

The resulting page enables you to name the folder and select any/all of the following options, as shown in Figure 4:

 

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Figure 4 Adding a New Folder to Module

Records - to signify whether the folder can have multiple records.

If you have stored demographic data, you cannot have multiple records. If you have stored a record of faxes received from a customer, then you can select this option.

Read Only - to signify that the folder is read only.

You can select this if ConcourseSuite is importing data from another application at regular intervals. You might want users to view the data, but not modify the same.

Enabled - to enable the folder, and make it visible to others.

Do not select this option if you are using a folder for brainstorming and do not want other users to view it until you have finished.

To edit information from a folder, click the folder name, or the Edit link to the left of folder name, as shown in Figure 5. You can move a folder or delete it.

 

Admin_folder_details

Figure 5 Folder Details

Clicking a folder name displays the Folder page, as shown in Figure 5. Folders enable you to build logical grouping of data fields. Add a group by clicking Add a Group for this Folder.

The New Group page is displayed, as shown in Figure 6. Enter the name of the group and click Save.

 

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Figure 6 The New Group Page

The page refreshes and the group you created is displayed, as shown in Figure 7, wherein you can edit, delete, and add custom fields. This page displays the name of the created group.

 

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Figure 7 The Folder Page Displaying the New Group

Click Add a Custom Field, and the page that enables you to add a custom field is displayed, as shown in Figure 8.

Fields that have a red asterisk next to them represent mandatory fields. You may create any custom field for other information. The Additional Text to Display field is optional and may be used to enter some additional information. Select the Required at Data Entry option if you require this field and want it to be displayed as Enabled. Clicking Save displays the folders with new fields that you have just created.

 

Admin_add_folder

Figure 8 Adding Custom Field

You can edit the field using the options, as shown in Figure 9.

 

Admin_edit_field

Figure 9 Editing Fields

Configuring Dashboards

The settings for Dashboards that are available in different modules can be configured using the Dashboards option. One or more roles can be given access to the Dashboards page in different modules. For example, if you want to configure the dashboard settings for the Accounts module, click Accounts on the Configure Modules page, as shown in Figure 10.

 

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Figure 10 The Configure Modules Page

The Accounts page is displayed, as shown in Figure 11.

 

Admin_configureoptions

Figure 11 Configuring Accounts

Click Dashboards. The Dashboards page is displayed, as shown in Figure 12. To add a new dashboard, click Add Dashboard.

 

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Figure 12 Accessing the Dashboards Page

The Add Dashboard page is displayed, as shown in Figure 13.

 

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Figure 13 Adding Dashboards

Enter the relevant details and click Save to save the dashboard. When you click action_icon, as shown in Figure 12, the context menu displays the following options:

Modify Details - to modify the details in the dashboard.
Grant Permissions - to grant permissions.
Configure - to configure settings for the dashboards.
Delete - to delete a dashboard.

When you click Configure, the page displayed, as shown in Figure 14, contains two options Row and Column with action icons. When you click action_icon, a context menu is displayed. The following options are displayed:

Editing Portlets - This option enables you to edit portlets. By default, the HTML Content portlet is selected. For more details, refer to Editing Portlets.
Replacing portlets - This option enables you to replace portlets. For more details, refer to Replace Portlets.
Adding rows and columns - This option enables you to add rows and columns.
Deleting - Enables you to delete the current selection.

 

admin_replaceportlet

Figure 14 Configuring Settings for the Dashboards

Editing Portlets

The default selected portlet is HTML Content. Click Edit Portlet to make changes to the portlet, as shown in Figure 15.

 

admin_editportel

Figure 15 Editing Portlets

This page enables you to edit:

Column Width
Content

Click Save to commit the changes or Cancel to abort changes.

Replace Portlets

Click Replace Portlet to replace the portlet. You can select a portlet, as shown in Figure 16.

 

replaceportlet

Figure 16 Choosing a New Portlet

The types of portlets available vary from one module to another. The common types of portlets are:

Folder
Folder Graph
Spreadsheet

Folder

Selecting the Folder option displays the Configure the portlet properties for Folder page, as shown in Figure 17.

 

folderportletoptions

Figure 17 Figure 17 Configuring the Portlet Properties for Folder

The options that can be configured on this page are:

Column Width - enables you to specify the width of the portlet screen. By default, the column width is set as 50.
Select Folder - enables you to select a folder to be displayed. The folders that are created using Custom Folders and Fields in the Global Folders and Accounts modules are displayed in this list for selection.
Number of Records to Display in List - enables you to specify the number of records that are to be displayed. By default, 12 records are displayed in a list.
Folder Access Options - enables you to specify the folder access options.
Fields to display in list - enables you to specify the fields to be displayed in the list.
Aggregate Functions on numeric fields - enables you to specify the aggregate functions that need to be displayed on the screen. For example, Total and Aggregate.
Double Precision - enables you to specify the precision for decimals.

Folder Graph

Selecting the Folder Graph option displays the Configure the portlet properties for Folder Graph page, as shown in Figure 18.

 

admin_foldergraph

Figure 18 Configuring the Portlet Properties for Folder Graph

A Folder Graph provides the capability to display graphical views of records in a Global Folder.

The options that can be configured are:

Column Width - Enables you to specify the width of the portlet screen.
Select Folder - Enables you to select a folder to be displayed. The folders that are created using Custom Folders and Fields in the Global Folders and Accounts modules are displayed in this list for selection. For more details, refer to Creating Custom Folders and Fields.
Choose Major axis (X or Y) - Enables you to choose the major axis for the graph.
Minor Axis Parameter - Enables you to specify the fields. Click Select to specify the parameters. Select the fields and click the Add button to add the parameters, as shown in Figure 19. This page also enables you to specify the graph type.

 

admin_foldergraph_minoraxis

Figure 19 Specifying Parameters for Minor Axis

 

Show Legend - Enables you to specify if you want to display a legend.
Record Range - Enables you to specify the number of records of the graph.
Graph Refresh Rate - Enables you to specify the graph refresh rate. The time period (in minutes) for which the graph is cached (0 for no caching).

However, the graph does not displays data if the global folder it refers to does not have any records.

Spreadsheet Portlet

Selecting the Spreadsheet option displays the Configure the portlet properties for Spreadsheet page, as shown in Figure 20.

 

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Figure 20 Configuring the Portlet Properties for Spreadsheet

The Spreadsheet portlet provides the capability to display a spreadsheet of text and numbers. It enables you to pull records from Global Folders and perform spread sheet like formula on it (for example, =a1, =SUM(a,a2), = SUM(a1:a10)).

The options that can be configured are:

Column Width - enables you to specify the width of the portlet screen. By default, the column width is set as 100.
Select Folder - enables you to select a folder to be displayed. The folders that are created using Custom Folders and Fields in the Global Folders and Accounts module are displayed in this list for selection.
Range - enables you to specify the number of records of the graph.
Number of Cells in the Spread Sheet - enables you to specify the number of rows and columns in the spreadsheet.
Spreadsheet Configuration - enables you to enter text, numbers, cell references, and formula.
Double Precision - enables you to specify the precision for decimals.

Using Action Plan Editor

Action plans in the Accounts module are created from generic templates. Action Plan Editor enables you to create these generic action plan templates that can be used in the Accounts module.

To create a sample action plan template, click Configure Modules, and select Accounts. Click Action Plan Editor and select Edit from the page, as shown in Figure 21.

 

Admin_actionplan_editor

Figure 21 Edit Action Plans Related to Accounts

You can:

Add Action Plan
Configure Categories

Clicking Configure Categories displays a pop-up window enabling you to edit the action plan categories. For more details, refer to Organizing Help Desk Categories.

The action plan templates list provides an overview of the action plans and the number of instances that have been created for the template, as shown in Figure 22. Click Add Action Plan.

 

Admin_actionplan_templateslist

Figure 22 List of Action Plan Templates

The Add Action Plan page is displayed, as shown in Figure 23.

Enter a name and description of the action plan template. When creating an action plan, do not approve it before completely editing the phases and steps of the plan. Approved action plan templates are readily available in the Accounts module to create action plans.

Specify the category for the plan, if you have created action plan categories. Click Save to commit the changes.

 

Admin_addactionplan_template

Figure 23 Add Action Plan Template

The details page of the Action Plan Template is displayed. An action plan template consists of one or more phases each with one or more steps. Each phase is executed in a sequence from top to bottom. To add a new phase, click Add a Phase. This displays a form to add the phase information, as shown in Figure 24.

 

Admin_actionplan_templatedetails

Figure 24 The Action Plan Templates Details Page

The fields to be entered in the form are:

Name - the name of the phase to be displayed in the action plan.
Description - a brief description of the phase.

This information is not displayed in the action plan instances.

Steps can execute in random order - indicates that the steps can be completed in random order.

The sequence of steps in this phase does not matter. All steps of the phase have to be completed to proceed to the next phase.

Enable - indicates that the phase is activated.
Global Phase - indicates that the phase need not be executed in a sequence.

There can only be one global phase per template.

Click Save to add the phase to the action plan template. The phase is displayed on the Action Plan Details page.

The following options are available for the phase:

Move Up - moves a phase up by one unit.

It is valid for non-global phases.

Move Down - moves a phase down by one unit.

It is valid for non-global phases.

Add Step - adds a step to the end of this phase.
Add a Phase Before this Phase - adds a phase above this phase.
Add a Phase After This Phase - adds a phase next in the sequence of phases.
Modify Phase - modifies the phase in a popup window.
Delete Phase - deletes the current phase and steps.

If instances of the action plan template already exist, the phase cannot be deleted.

To add a step to this phase, click Add Step, as shown in Figure 25.

 

Admin_add_step_actionplan

Figure 25 Add Step on the Action Plan Template Details Page

The fields to be entered in this form are:

Description - indicates the name of the step to be displayed in the plan.
Required Action - indicates the action to be performed before completing a step.

Several such options are included for action plan templates.

Estimated Step Duration - indicates the period of time required to complete this step.

This time period is not enforced as a constraint.

Who can complete this step - determines the owner of the step.

The options available are:

User assigned to the plan
User assigned and the user's managers
Within the hierarchy of the assigned user
Manager of the plan
Assigned User and Manager of the plan
Member of a specific role
Member of a specific department
Member of a specific group

This option enables you to select a specific group for the step at the time of creation, but the User Group option for Ticket Action Plans enables the tickets user group to complete the step.

User delegated

This option is similar to the user assigned to the plan.

Skip to Here - enables the current step to be completed out of order.

You can complete this step and skip all other steps before it. This option must be used only for steps whose completion makes all previous steps, which were not completed, invalid. This option is not available for steps of the Global Phase.

Enter the information for the step and click Save to add the step at the end of the phase for the action plan template. A sample action plan is shown in Figure 26.

 

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Figure 26 A Sample Action Plan Templates Detail Page

Consider a sample action plan Sales Tracking, as shown in Figure 27.

 

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Figure 27 Viewing a Sample Action Plan

The following options are available for the steps in this action plan:

Move Up - moves the step up by one unit.
Move Down - moves the step down by one unit.
Add a Step before this Step - enables users to add a step before the current step in sequence.
Add a Step after this Step - enables users to add a step next in sequence with the current step.
Modify Step - enables users to modify the current step. Selecting the option Quick Check Reference on the Modify Action Step page, as shown in Figure 28, checks if all the steps preceding this step are completed.

 

admin_modifyactionstep

Figure 28 Modifying Action Steps

Delete Step - enables users to delete the current step.

If instances of the action plan already exist in the Accounts module, the step cannot be deleted.

On completing the phases and steps of the action plan template, it can be set as Approved from the list page. You can access the action plan template from the Accounts module to create action plans.

Modifying Lookup Lists

You can modify most of the options in the ConcourseSuite modules by clicking the Lookup Lists link. This displays the lookup lists that can be configured for that module, with options to preview and edit the lists. The options available for the Accounts module are shown in Figure 29.

 

Admin_account_lookuplist

Figure 29 Account Lookup Lists

The Edit List screen displays a blank field on the left with an Add tab, as shown in Figure 30. It also displays a list of current values with tabs to perform the following tasks:

Move the values up or down
Sort the values
Remove values
Rename the values

 

Admin_editing_lookuplist

Figure 30 Editing a Lookup List

To perform any task, select an entry and click one of the tabs. To add a new entry, enter its name in the New Option field, and click Add.

Consider another example, the Accounts module. The options available for the Accounts module are shown in Figure 31.

 

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Figure 31 Viewing the Options - Accounts Module

To configure the options for Contact Stage, click Edit beside Contact Stage, as shown in Figure 32.

 

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Figure 32 Accessing the Edit List

The Edit List is displayed, as shown in Figure 32. You can add new options by specifying the option in the New Option field and click Add. To rename the existing options, click Rename. Click Remove to remove an option. You can sort the options using the Sort button or rearrange their position on the screen using the Up and Down buttons.

Click Save to commit the changes or click Cancel to abort the changes.

You must pay attention to the initial configuration of the lookup lists to get the lists right. The lookup lists are used in Reports and Communications to aid you in classifying your data.

Adding Custom Tabs

In some modules, apart from the default tabs, you can add additional tabs to group additional information. These modules are:

Accounts
Communications
Contacts
Leads
Pipeline
Products
Quotes

Custom tabs enable you to view additional details about accounts, campaigns, contacts, leads, and so on. For example, on the Account Details page, you can see the following tabs:

Details
History
Folders
Contacts
Action Plans
Activities
Opportunities
Quotes
Projects
Service Contracts
Assets
Tickets
Relationships
Document
Document Stores

Consider a scenario wherein you want to add a tab called Client Visit Details to keep a track of the client visits to your organization. For this purpose, you can create the custom tab, Client Visit Details, in the Admin module.

To add a custom tab:

1.On the Admin page, click Configure Modules.

The Configure Modules page with all the modules listed is displayed, as shown in Figure 33.

 

Admin_configure_modules

Figure 33 Configure Modules

2.Click Accounts.

The Accounts page is displayed.

3.Click Custom Tabs.

The Custom Tabs page is displayed, as shown in Figure 34.

 

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Figure 34 The Custom Tabs Page

4.Click Add Custom Tab.

The Add Custom Tab page is displayed, as shown in Figure 35.

 

adding_customtab

Figure 35 The Add Custom Tab Page

 

5.Enter the name of the tab and select the Enabled option.

You can specify the container menu of the tab in the Container Menu field.

6.Click Save.

The Custom Tabs page is displayed, as shown in Figure 36.

 

customtabs_option

Figure 36 Viewing the Custom Tab

Clicking action_icon enables you:

Upward and Downward Arrows - to relocate the position of the custom tab.
Modify Details - to modify the custom tab details.
Grant Permissions - to grant permissions of the custom tab to the user roles defined in the Admin module.
Configure - to configure the custom tab.
Delete - to delete the custom tab.

Configuring Custom Tabs

To display desired information on the custom tab you must configure it. To configure the Client Visit Details tab in the Accounts module, you must add a table to add the following details:

Name of the client visiting you
Location of the client
Date of visit
Number of days of stay
Any notes related to the visit

To configure the Client Visit Details tab, you must first:

Create a global folder called Client Visits.

For more details, refer to Creating Custom Folders and Fields.

Add the following fields to the folder:
Name
Location
Date of Visit
Number of Days of Stay
Notes

To configure a custom tab:

1.Click action_icon beside the tab name shown in Figure 37.

A blank page showing the Row and Column options to configure the tab is displayed, as shown in Figure 37.

 

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Figure 37 Configuring Custom Tab

2.Select Replace Portlet.

 

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Figure 38 Selecting Portlet for the Custom Tab

The following portlet options are displayed, as shown in Figure 38:

Folder - to add and display data in the selected folder created using the Global Folder option.
HTML Content - to display text and images.
Folder Graph - to display a graph using the folders created using the Global Folder option.

Note: To create a graph using the Folder Graph option, you must add a Date field in the folder created using the Global Folder option. Only the Date field can be used as the Major Axis Field for the graph.

Spreadsheet - to display spreadsheet data in the tab.

In addition to these portlets, the following portlet options are available in the Leads module:

Leads by Status
New Leads by Week
Most Recent: My Last Assigned Leads
Most Recent: My Last Working Leads
Most Recent: Recent Unprocessed Leads
3.Click Folder.

The Configure the Portlet Properties for Folder page is displayed, as shown in Figure 39.

 

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Figure 39 Configuring the Portlet Properties for Folder

 

4.Select the Client Visits folder from the Select Folder field.
5.Grant required permissions for the folder in the Folder Access Options field.
6.Click Select to add fields to be displayed on the custom tab.

The fields available in the selected folder are displayed, as shown in Figure 40.

 

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Figure 40 Selecting Fields from the Folder

 

7.Click the field name and click doublearrow to select the field.

The folder fields are selected and displayed on the Configure the Portlet Properties for Folder page, as shown in Figure 41.

 

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Figure 41 Viewing the Selected Fields

8.Click Save.

The custom tab is configured and you can add records to the folder by clicking Add Folder Record shown in Figure 42.

 

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Figure 42 Viewing the Custom Tab After Configuring

 

9.To view the custom tab in the Accounts module, click the Accounts tab.

The Client Visit Details tab is shown at the bottom of the default tabs, as shown in Figure 43.

 

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Figure 43 Viewing the Custom Tab in the Accounts Module

 

10. Click Client Visit Details to view and add records.

The Client Visit Details page is displayed, as shown in Figure 44.

 

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Figure 44 The Client Visit Details Page

11. Click Add Folder Record to add records.

The selected folder fields are displayed, as shown in Figure 45.

 

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Figure 45 Adding Records in the Folder

12. Enter values in the fields and click Save.

 

folder_records_options

Figure 46 Viewing the Added Record

Clicking action_icon beside the record, displays the following options:

View Details
Modify
Delete

Accessing Sites/Territories

The site feature enables secure management of accounts and users into several sites/territories. The users of each site can access information of that specific site only. They are restricted from accessing information from other sites. The main None site users can manage all other site information, such as accounts, contacts, and users.

The site lookup list is blank by default. With no entries in the site lookup list, all accounts and users belong to the None site. You can create new sites by editing the lookup list. Accounts or users can be added to any one of the sites in the list, or the None site. The users of site A can never be the manager of the users of another site B, or the None site. The None site users can be managers of users belonging to several sites.

Caution: The application enforces a strict security policy regarding sites.

Organizing Asset Categories

The Contracts and Assets tabs in the Accounts module help you in providing contracted maintenance, support, or recurring payments on goods or services under contract. For more details, refer to Managing Accounts.

Assets refer to hardware and software, and contracts refer to the legal agreements about assets that you have with vendors or customers. The assets are generally physical items, such as computers, telephones, or automobiles. The assets can also be service oriented, such as software. An asset can be covered by a contract, but it is not mandatory.

The main Assets page in Admin is shown in Figure 47.

 

Admin_configoptions_assets

Figure 47 Configuration Options for Assets

The Admin module has the following configurable options for Assets:

Lookup Lists - enables you to modify asset.
Categories - enables you to classify the asset.

To manage asset categories, click the Categories link, and select Edit beside Asset Categories, as shown in Figure 48.

 

Admin_asset_categ

Figure 48 Asset Categories

The Active Categories page is displayed, as shown in Figure 49. This page is an interactive editor that helps you define and modify levels of Asset Categories. Depending on your installation, the levels may be ready for you to enter definitions.

All categories are unique to their site/territory. You can view the categories of a site by selecting the site from the drop-down list of sites on top of the page. The following tabs at the top of the editor window are displayed:

Active Categories
Draft Categories

In Active Categories, you can view the settings that are currently defined for the specific site. Selecting the Draft Categories displays an editor that resembles the Active Categories, except for the Edit tabs in each level column. Draft Categories can be edited for different sites.

 

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Figure 49 Asset Category Editor - Active Categories

This tab enables you to edit the selections in each column, as shown in Figure 50.

 

Admin_asset_categeditor_draftcateg

Figure 50 Asset Category Editor - Draft Categories

After editing the levels and values, click Save in the Editor page. Click Activate in the Draft Categories page to confirm the modifications. This displays the Active Categories page with all the modifications applied. You can classify assets using the categories you defined. Organizing your assets helps you to query the Help Desk or Account Asset sections with detailed reports later on.

Custom folders and fields, lookup lists, and categories are common to many of the configurable modules.

Organizing Help Desk Categories

The Help Desk module enables you to classify customer or internal issues. For more details, refer to Understanding Communications. Click Configure Modules on the Admin page, and select Help Desk. The Help Desk main page is displayed, as shown in Figure 51.

 

Admin_helpdesk_mainscreen

Figure 51 The Help Desk Main Page

Click Categories and select Edit Ticket Categories. You can edit the categories as you did in Assets.

The issue description, categorization, and solution information are stored in a database. You can use this database to operate the Knowledge Base in the Help Desk module. If the problem is categorized and the solution is well-documented, you can use a category page to search for the solution to a problem.

Ticket Categorization can also be used for ticket assignment and action plan selection in the ticket Add and Modify pages. Click Assignment for ticket assignment. You must enter the following fields, as shown in Figure 52:

Department - indicates the department of the assigned user of the ticket.
Resource Assigned - indicates the user belonging to the previously selected department who is assigned the ticket.
Assigned Group - indicates the user group to which the ticket is assigned.
Action Plans - enables you select an action plan from the set of action plans.

 

Admin_helpdesk_tcktassgnmt

Figure 52 Help Desk Categories and Ticket Assignment

Configuring the Object Events and Scheduled Events

The Admin page provides the following configuration options for a help desk:

Object Events - This page enables you to insert and update ticket objects. You can select this option by clicking Object Events, as shown in Figure 53.
Scheduled Events - This page enables you to access ticket notifications. You can select this option by clicking Scheduled Events.

 

Admin_objectevents

Figure 53 Object Events

 

Admin_scheduledevents

Figure 54 Scheduled Events

Object Events and Scheduled Events are a set of workflow rules activated by actions in the system. Click Object Events to view the details page, as shown in Figure 54. In Object Events, the workflow is activated when a ticket is entered or closed.

The Process Details page, which enables you to insert a ticket object is shown in Figure 55.

 

Admin_insert_ticketobject

Figure 55 Insert Ticket Object

Note: In both the options, you can hide or show the parameters. The pages displayed when parameters are shown or hidden, are shown in Figure 54 and Figure 55.

 

Admin_tcktchange_glparshown

Figure 56 Ticket Change Notification: Parameters Shown

 

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Figure 57 Ticket Change Notification: Parameters Hidden

Click Scheduled Events to view the details page, as shown in Figure 54. In Scheduled Events, workflows are activated by timing, for example, every hour or every day. The Scheduled Events page with global parameters displayed, as shown in Figure 58.

 

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Figure 58 Scheduled Event: Global Parameters Shown

Configuring the Product Catalog

The Admin section provides a web-based interface to configure and manage your company's Product Catalog.

 

Admin_prodcatalog_mainscreen

Figure 59 The Product Catalog Main Page

The feature available in Product Catalog is Lookup Lists to configure lookup-lists.