Accessing the Help Desk

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This chapter provides information about the Help Desk module of ConcourseSuite. This module helps you solve customer problems with tickets that track issues from beginning to end.

This chapter consists of the following sections:

How Does This Module Help You?
Viewing the Help Desk Dashboards Page
Accessing the View Tickets Page
Creating a New Ticket
Viewing Ticket Details
Searching for a Ticket
Adding Defects
Understanding Knowledge Base